Contact us

Frequently asked questions


Preguntas frecuentes para ti

  • 1. ¿Mantendré mi trabajo después de la adquisición?

    Valoramos muy positivamente la capacidad productiva y experiencia existentes dentro de Novasol Spray. Nuestro plan es seguir invirtiendo en la empresa para garantizar que esta y los empleados puedan crecer y prosperar bajo el paraguas de European Aerosols.
  • 2. ¿Cuales son los planes? ¿Que cambiará en la compañía?

    La compañía continuará operando bajo el nombre de Novasol Spray. Nuestro objetivo es mantener su identidad independiente tanto como sea posible, preservando sus fortalezas únicas y su eficiencia operativa.
  • 3. ¿Se completarán los proyectos que están en marcha?

    Si, todos los proyectos en curso que agreguen valor continuarán sin interrupción. Valoramos sus contribuciones y nuestro objetivo es mantener el ímpetu en nuestros proyectos y compromisos.
  • 4. ¿Hay algún plan de reorganización?

    Inicialmente, nuestro objetivo es conocer la empresa y a los empleados, adquiriendo información sobre su forma de trabajar. Analizaremos y evaluaremos los procesos de contratación para identificar posibles sinergias para adquisiciones y beneficios logísticos. Sin embargo, en este momento no anticipamos ninguna reorganización significativa. Ramón permanecerá disponible para garantizar la continuidad y el apoyo durante este periodo de transición.
  • 5. ¿Mi lugar de trabajo o ubicación seguirá siendo la misma?

    No podemos garantizarlo. Pero su seguridad, comodidad y productividad son importantes para nosotros y priorizaremos mantener un ambiente de trabajo positivo.
  • 6. ¿Que comunico a los clientes/partes interesadas/patrocinadores?

    Hay una carta completa disponible que describe toda la información necesaria para comunicar eficazmente esta transición a los clientes, partes interesadas y patrocinadores. Ten la seguridad de que estamos comprometidos con la transparencia y garantizamos que nuestra comunicaciones externas reflejan nuestra dedicación a mantener relaciones sólidas.

Preguntas frecuentes para clientes

  • 1. ¿Por qué se realiza esta adquisición?

    Esta adquisición forma parte de nuestra estrategia para reforzar nuestra posición en el mercado y mejorar nuestra oferta de productos, proporcionando un mayor valor a nuestros clientes. En European Aerosols, damos prioridad a ofrecer excelencia y fomentar asociaciones a largo plazo con nuestros clientes.
  • 2. ¿Cambiarán los precios a causa de la adquisición?

    De momento, no hay cambios previstos en nuestra estructura de precios como consecuencia de la adquisición. Nuestro objetivo es mantener unos precios competitivos sin dejar de ofrecer productos y servicios de alta calidad.
  • 3. ¿Seguirán siendo las mismas condiciones y acuerdos para nosotros?

    Si, sus condiciones y acuerdos actuales con Novasol Spray permanecerán inalterados. Nos comprometemos a garantizar una transición fluida para todos nuestros clientes, preservando la confianza y fiabilidad que esperan de nosotros.
  • 4. ¿Qué significa esto para los productos que compramos actualmente?

    Puede seguir contando con la misma calidad y disponibilidad de los productos que nos compra actualmente. No habrá ninguna interrupción en su cadena de suministro, lo que garantiza la continuidad y fiabilidad de sus operaciones.
  • 5. ¿Quién será mi persona de contacto?

    Su persona de contacto actual en Novasol Spray seguirá siendo la misma, a menos que se comunique lo contrario. Valoramos las relaciones que hemos establecido con usted y nuestro objetivo es proporcionarle un apoyo constante y personalizado para satisfacer sus necesidades.
  • 6. ¿Qué pasará con el soporte/servicio actual?

    Nuestro compromiso de ofrecer una asistencia y un servicio excelentes sigue siendo inquebrantable. Seguirá recibiendo el mismo nivel de atención que espera de nosotros, ahora con los recursos y la experiencia añadidos de European Aerosols. Nos dedicamos a garantizar que sus necesidades se satisfagan con rapidez y eficacia, mejorando la experiencia general del cliente.

Frequently asked questions

  • 1. Where are European Aerosols products manufactured?

    In Germany and the Netherlands. European Aerosols has three production plants in Haßmersheim (DE), Schwerte (DE) and Wolvega (NL).
  • 2. Can I order products directly from European Aerosols?

    Our products are available in specialized stores as well as from e-commerce partners.
  • 3. Is European Aerosols a family business?

    Yes, and we are proud of that.
  • 4. What can European Aerosols fill?

    Aerosols, Triggers, putty and Touch-ups.
  • 5. Can European Aerosols also create formulations?

    Yes, we have a fully equipped laboratory with full time chemists and a hazardous materials management department.
  • 6. Can European Aerosols assist with design and labeling?

    Yes, of course. Our team can assist you with all design and labeling needs.
  • 7. Can European Aerosols provide storage and logistics support?

    Depending on the scope of the project, we offer support with storage and logistics. Contact us via the contact form on the website, we will be happy to discuss all possibilities with you.
  • 8. What is the average time from order to product delivery?

    This varies depending on the season and raw material supply. Contact us by our contact form on the website. We are happy to provide you with specific information on a project-specific basis
  • 9. Can I include your own brands in my store?

    Contact us by our contact form on the website. Our sales team will be happy to discuss the possibilities with you.
  • 10. What is the red ring (spray guard) for?

    The red spray safety ring was developed to prevent unintentional spraying (e.g. by children or vandalism on the sales shelf). This small red ring is located under the protective cap and under the spray head. When you remove the spray head, the ring can be lifted very easily with a pointed object, e.g. a screwdriver, and pulled out. Please do not use force when doing this, as this could damage the can and the contents of the can could come out. Important: the spray retaining ring can be reinserted later.
  • 11. What is spray mist and how do I reduce its effects?

    At warmer temperatures, but also if the distance to the object to be painted is too great when spraying, the paint already dries in the air and does not reach the object to be painted at all. This paint dried in the air settles on the surface as a so-called spray mist. Beforehand, read the product instructions on the can or online the technical data sheet and observe the specified spraying distance It should always be painted in a place protected from the wind to prevent particles from the spray mist from settling on the still wet, painted surface. The amount of spray mist that can be generated depends on the amount of paint, ventilation (wind conditions) and the application. In a room, spray mist can spread up to 10 meters around. Therefore, it is recommended in any case to cover the surrounding area carefully and extensively.
  • 12. Can the spray paint be used inside the house?

    In principle, yes, if the paint is not applied over a large area. However, sufficient ventilation must be ensured. Please follow the instructions on the can. It is also essential to protect the surrounding area from spray mist over a large area.
  • 13. My coating has runners, how can I avoid this?

    Spray in a cross pattern (horizontal and vertical). Start spraying outside the object. In the movement, press the spray head firmly. Guide the spray can slowly and evenly back and forth and perform the turning movement outside the object. This is the best way to dose the spray jet and you avoid too much paint appearing on the surface, resulting in "tears" or "runners". The spraying distance to the object must not be too short. Information on the spraying distance is given on the respective product label; it is usually 15 - 25 cm. The optimum processing temperature is between 15° and 25°C (room temperature). The paint can, the object to be painted and the room environment should be at this temperature. Do not try to achieve a smooth, opaque surface immediately with the first spray. Spraying on several thin coats is better than applying the paint in one thick coat.
  • 14. My paint has an orange peel, how can I avoid this?

    If the spray distance is too large, the lacquer will already dry in the air. This spray mist can settle on your painted object in an initially matt surface. If you now apply another coat, small elevations form, the so-called "orange peel".
  • 15. What is the shelf life of a spray can?

    Spray paints are closed paint systems. This prevents the paint from drying out. Depending on the product and paint quality, we can guarantee a shelf life of up to 10 years. This also applies to cans that have already been used, which have not been sprayed empty and where the spray head has been sprayed free. However, practice has shown that most paint sprays still work perfectly 15 - 20 years after production! Of course, dry storage at 15° - 20° C is important. With most sprays from European Aerosols, self-cleaning valves ensure empty spray heads. But if you want to be absolutely sure, simply turn the can upside down and squeeze the spray head for 2-3 seconds. In this way, only propellant gas is sprayed out and the valve is cleaned of active ingredient residues (paint residues).
  • 16. How do I store cans properly?

    Storage should be in the closed original container in a dry room (max. 60% humidity) at temperatures between 10° - 25°C. Aqua varnishes should be protected from frost. The products must be protected from light and direct sunlight. Caution: Aerosols must never be exposed to temperatures above 50°C and must be kept away from sources of ignition.
  • 17. How do the different paint qualities get along with each other?

    - All lacquers (acrylic, nitro-combi, synthetic resin, water-based lacquers) can be overpainted with synthetic resin lacquers. - Synthetic resin paints can only be overpainted with synthetic resin paints. Acrylic paints or nitro-combination paints cannot be painted over synthetic resin paints. This would lead to "lifting" of the paint due to incompatibility.
  • 18. What is the difference between acrylic, nitro-combination and synthetic resin paints? Which paint is right for me?

    - Acrylic and nitro combination paints are characterized in particular by faster drying times and harder surfaces. For this reason, such paints are predominantly used in the automotive sector. - Synthetic resin paints (= alkyd resin) are easier to apply for "inexperienced sprayers" because the paint dries more slowly and therefore there are no visible transitions when the spray can is reapplied. This is particularly advantageous when painting larger surfaces (e.g. tabletops, cabinet fronts).
  • 19. What is the paint quality (acrylic, synthetic resin, etc.) of the contents of my spray paint can?

    For most products, this information can be found on the can label. If this is not the case, please refer to branded websites. You will find a technical data sheet for each product, which indicates the paint quality. We are currently working hard to improve this disclosure by brand.
  • 20. What should I bear in mind with regard to the drying times?

    You will find the drying times in the technical data sheet of the corresponding product on the branded website. The drying times always depend on the ambient temperature, humidity and the thickness of the applied paint layer. Our drying data were measured at an ambient temperature of 20°C and a relative humidity of 50%. Dust dry: The coating layer is dry to the extent that dust particles can no longer be trapped in the coating. Dry to touch: The coating is not yet fully cured and loadable, but can already be touched. Overcoat able: The coating can be sanded and recoated. Completely dry: The paint has reached its final hardness.
  • 21. In which weather conditions can the paint be applied?

    Of course in dry weather or in a dry and wind-protected environment. The can should be at room temperature. Optimal results are achieved when the environment has a temperature between +15° and 25°C. Humidity should not be higher than 60%, otherwise drying would be significantly delayed.
  • 22. What are European Aerosols' own brands?

    MOTIP, DUPLI-COLOR, presto, PlastiKote, ColorMatic, ColorMark, Distein.
  • 23. My spray can is defective, what should I do?

    This and similar problems can be due to application errors, transport damage or production errors. In this case, contact us by the contact form on the website and describe your problem. We will surely find a solution.
  • 24. When is a spray can completely empty?

    You can easily check this, just push the spray head completely through. It is considered to be empty when no more product comes out of the spray can.
  • 25. Are European Aerosols products CFC free?

    Yes, only CFC-free propellants have been used since 1978.
  • 26. How do I properly dispose of a spray can?

    If the products are completely empty and the individual packaging components have been separated, they can be disposed of with household waste. If the products are not completely empty, they must be handed in at collection points such as recycling centers, reuse centers,.... Please note that the names of the municipal and communal collection points are sometimes different. If you are unsure or have detailed questions, always contact your city or municipality directly. https://www.european-aerosols.com/recycling